FAQ

1. Why can't I select photos from Rapid Book Creator ?

2. After I synchronize photos to Photo Library (default photos app), why can't I see new photos in photo selector ?

3. Why can't I connect to your FTP server ?

4. How can I select the previously created books ?

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1. Why can't I select photos from Rapid Book Creator ?

Answer: Since new iOS API (over 4.0) needs permission to access your photo library, it will prompt location warnings when Rapid Book Creator is trying to enumerate the photo albums in photo library.

Please turn on Location Services and accept location warnings dialog box when it prompts. You can refer to http://support.apple.com/kb/HT1975.

If you accidentally denied the location warning, you can reset it by using Settings app. You can choose "General", then "Reset", and tap "Reset Location Warnings" finally.

 

2. After I synchronize photos to Photo Library (default photos app), why can't I see new photos in photo selector ?

Answer: When you have opened Rapid Book Creator already (exists in multi-tasking bar), photo selector may not get the updates. Please restart Rapid Book Creator app in multi-tasking bar by double tapping home screen.

3. Why can't I connect to your FTP server ?

Answer: The common problem is the path which must be full path. And username, password, or path should be case-sensitive. You can try to use browser to connect to your ftp server (type ftp://<FTP Server>) to browse folders to identify the full path in location bar. If you still cannot connect to your FTP server, please email us and we will provide FTP Server for your testing.

4. How can I select the previously created books ?

Anwser: By default, the most recently created book will be shown when Rapid Book Creator is launched. You can tap "Books" button at the top left corner to select another book from book list.